South Hadley, MA Search Results /

Now Hiring - Travel Sales Manager in West Springfield, MA

Travel Sales Manager in West Springfield, MA

AAA Northeast

Base Salary Yes (amount not posted)

Total Comp: NA

Quick Apply Save

Qualifications Years In Sales

Industry: Management and Consulting

Benefits: yes

Customer Size: all

Car Allowance: no

Sales Cycle: Short

Travel: none

Years Selling in Industry:

Education:

They Sell Membership Organizations

To Whom Management & Consulting

Location: West Springfield, MA

4.1

Overview:

Manages the travel function across branch locations to increase sales revenue. Works closely with branch management to facilitate Five Diamond Service delivery. Manages the selling performance of Travel Agents and establishes appropriate staffing levels for branch locations. Resolves member issues. Works with Branch Managers to oversee day-to-day performance of agents.

Salary: $75,000 - $92,625

Responsibilities:

Manages the activities of the Travel Agency sales staff across an assigned region to achieve desired sales productivity and growth. Analyzes sales and service results to capitalize on trends and to identify individual growth opportunities. With approval of senior management, develops programs to achieve sales and revenue goals. Sets sales goals and holding team accountable for reaching goals; assisting agents, developing new ways to drive sales, escalating issues that may be blocking sales. Communicates and implements marketing campaigns and monitors results. Ensures that Club policies and procedures are followed
Manages the employment process for branch travel agency staff, including hiring, training and motivating a driven, positive and successful team and performance management. Establishes performance standards and goals, focusing on limiting errors by ensuring compliance with standardized procedures. Ensures that staff is thoroughly knowledgeable about trends or changes in the Travel industry. Identifies training needs and works with Travel training function to develop and assess training modules. Works to ensure adequate staffing levels in the branches
Strengthens employee and member relationships by resolving issues fairly within service parameters established by Travel Agency management. Analyzes situations and assesses necessary course of action. Acts as member advocate for issues that escalate beyond the Counselor level, minimizing financial impact to Agency and Agent. Identifies repeat occurrences and alerts senior management.
Teams with branch management to facilitate service delivery for the travel function, ensuring maintenance of Five-Diamond Service during all transactions.
Works to identify strengths and weaknesses in automation, reporting, policies and procedures. Teams with senior management to develop more time and cost-effective procedures for reservation booking, report generation and workflow management. Keeps staff abreast of revisions in policies and procedures
Builds relationships with industry representatives, vendors, local community leaders and travel professionals to provide competitive advantage to AAA Travel and to facilitate sales growth
Keeps abreast of industry changes that may impact business. Analyzes industry trends and makes recommendation to senior management regarding marketing, products, etc. Keeps staff informed of industry changes, agency and Club changes, and vendor requirements
Other duties as assigned

Qualifications:

Bachelors Degree or 5-7 years sales experience preferred
3+ years of superviory/management experience required

AAA Northeast is driven by the diverse talents, skills, passion, and expertise of our team. We’re continuously expanding and redefining our innovative products and services to create the best experiences for our members. As we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.

AAA Northeast

Company Size
1001 to 5000 Employees

Founded
1902

They Sell
Membership Organizations

To Whom
Management & Consulting

Website
http://northeast.aaa.com

Revenue
Unknown / Non-Applicable

AAA Northeast is currently hiring for 16 sales positions

AAA Northeast has openings in: MA, FL, & RI

The average salary at AAA Northeast is:

16 Yes (amount not posted)

AAA Northeast

Rate this company

AAA Northeast

AAA Northeast is currently hiring for 16 sales positions

AAA Northeast has openings in: MA, FL, & RI

The average salary at AAA Northeast is:

16 Yes (amount not posted)